UBA Revolutionise e-Banking With Chatbot

L-R: Executive Director, Lagos and West, United Bank for Africa(UBA) Plc, Mr. Ayoku Liadi; CEO, UBA Francophone Africa, UBA Plc, Mr. Emeke Iweriebor; Group Head, Online Banking, Austin Abolusoro; GMD/CEO, UBA Plc, Mr. Kennedy Uzoka; Executive Director/Group Chief Operations Officer, UBA Plc, Mr. Chukwuma Nweke; and Executive Director, Risk Management, UBA Plc, Mr Ike Uche, during the launch and introduction of Leo, a Chat Banking Personality on Social Media Platforms by UBA in Lagos

The United Bank for Africa has set a new pace in e-banking, with the introduction of Leo, a Chat Banker which enables customers to make use of their social media accounts to carry out key banking transactions.

At the official launch of the product, customers of the bank were given a step by step demonstration on the novel way of delivering lifestyle and quality banking through the Facebook Messenger chat platform.

The Group Managing Director, UBA, Mr Kennedy Uzoka, said the launch was part of the initiatives aimed at putting the customer first. The Chat Banking will enable UBA’s customers to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime, he explained.

According to him, the bank is continuously developing strategies aimed at easing transactions and ensures utmost safety.

“They will also be able to confirm cheques, pay bills, apply for loans, freeze accounts, request for mini statements, among other things. The launch of Leo is part of initiatives aimed at putting the bank’s customers first with UBA continuously developing strategies aimed at easing transactions for the bank’s numerous users while ensuring the utmost safety of their transactions.
“The formulation of this product is consistent with the bank’s customer 1st philosophy, where we are doing things not the way we like, but focusing on what the customers want, where they want it, and in the exact platform they want it.’
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa. We at UBA have collaborated with Facebook to come up with this innovation that is capable of revolutionising the way banking is done in Africa,” he said.

GMD/CEO, United Bank for Africa ( UBA ) Plc, Mr. Kennedy Uzoka addresses customers and staff during the launch and introduction of Leo, a Chat Banking Personality on Social Media Platforms by UBA

Also speaking at the event, the Group Head, Online Banking, UBA, Mr Austine Abolusoro, reiterated that the product is not just a chat machine, but an artificial intelligence personality meant to address any type of banking concerns raised by
customers.
He said, “Leo is ready and waiting to help with most transactions and to deliver any form of banking services. Leo is operating a lifestyle banking platform on facebook messenger to assist with your transactions while chatting with your friends and business partners. The security with this platform is that for every transaction, a One-Time Password is generated to the phone number that is registered on your account.”

Uzoka also noted that Leo would in the nearest future, show up on other social platforms, adding that all it takes to enjoy the services is simply to have a Facebook account.

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